Legal

Refund & Cancellation Policy

Effective 27 August 2026 · Last updated 27 August 2026

Seats in our sessions are limited, and a seat you take is a seat someone else could not. This policy tries to be fair to both sides: cancel in good time and you get your money back in full.

How to cancel

Email drsafrinen77@gmail.com from the address you registered with, with the name of the session and the date you paid. You may also message +91 98845 53365 on WhatsApp, but please follow it up by email so there is a written record.

The time of cancellation is the time your email reaches us, not the time you decide to cancel.

If you cancel

When we receive your cancellation	What you get back
More than 48 hours before the session (or, for a multi-day workshop, before the first session) begins	100% refund
Within 48 hours of the start, up to the moment it begins	50% refund — the seat can rarely be filled at that notice
After the session has begun, including if you simply do not attend	No refund

For a multi-day workshop the fee covers the whole workshop and is not divisible: attending some sessions and not others does not entitle you to a part refund, and neither does missing a day.

If we cancel or reschedule

Payment problems

• Paid twice for the same seat? The duplicate is refunded in full. Tell us, or we will spot it and refund it anyway.
• Money debited but no confirmation email? Failed and pending transactions are usually reversed automatically by your bank within 5–7 working days. If it has not appeared by then, email us with the date, amount and payment reference and we will trace it.
• Charged the wrong amount? The difference is refunded in full.

How refunds are paid

• Refunds go back to the original payment method — the same card, UPI ID or account the payment came from. We cannot redirect a refund to a different account, and we do not refund in cash or in kind.
• We start the refund within 3 working days of accepting your request. It usually reaches you within 5–7 working days after that, depending on your bank.
• We refund the fee you paid. Any charge your own bank levies for a transaction is theirs, not ours, and we cannot return it.
• We will confirm by email when a refund has been sent.

What is not refundable

• Sessions you did not attend, having neither cancelled nor told us.
• Registrations cancelled after the session has begun.
• A registration ended because of conduct, under clause 8 of our Terms & Conditions.
• An inability to attend caused by your own device, internet connection or power supply. Please test your setup before the session.
• Certificates, once issued.

Transferring instead of cancelling

If you cannot attend but would rather not lose the fee, ask us. Where it is practical we will move your seat to the next running of the same session at no extra cost. This is a courtesy, not an entitlement, and it depends on a seat being free.

If something has gone wrong

If you are unhappy with a session, please write to us within 7 days of it ending, telling us plainly what went wrong. We read every such email ourselves and reply within 2 working days. Where a genuine failure on our part is established, we will put it right — by a refund, in part or in full, or by a free seat at a future session, whichever you prefer.